WHAT IS ISM REHAB DOING IN RESPONSE TO COVID-19?

ISM Rehab continues to see you in person as well as virtually.  There may be service restrictions, and therapy is at the discretion of our physiotherapists.  

Contact admin@ismrehab.com to get started.

 ISM REHAB is still seeing patients in-person while taking necessary precautions to protect our patients, staff and community including following  public health guidelines as well as the College of Physiotherapists of Ontario Guidelines and College of Massage Therapists of Ontario for pre-screening patients and operating health care facilities. 

​If you are interested in being booked into see one of our physiotherapists or our massage therapist, please contact us using our contact form, or email admin@ismrehab.com.

ISM Rehab is following Ministry of Health Guidance for Health Care Providers and the Infection Protection and Control (IPAC) Checklist for Clinic Office Practice.

The safety and security of our patients and team members is of paramount importance to us.   We are monitoring guidance from local, national and global health organizations, and taking precautionary measures to ensure our clinic minimizes risks. 

ISM Rehab is now offering Telehealth Video Conferencing to patients. 

This alternative method is being practiced by physicians and other health professionals across Canada.  The physiotherapist is able to observe, support, advise, educate, and guide your treatment from the comfort and convenience of your home.
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See below for more information. 

Our health care team of physiotherapists, massage therapists, PTAs, admin staff and physicians are working hard to support your health at this critical time.
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Please know we are here for you.

​Be safe, wash your hands and practice social distancing.

- ISM Rehab

ISM REHAB IS NOW OFFERING TELEHEALTH VIDEO CONFERENCING TO CURRENT PATIENTS

This option helps to ensure safe, and reliable care during this time. ​

• What is TeleHealth Video Conferencing?
• Notice about Virtual Care
• How does it work?

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This is an online video call between yourself and our physiotherapy team. It is a secure and confidential session.

During this time you will be able to discuss with your physiotherapist any questions, concerns, and changes in your care plan.​

Please contact us (admin@ismrehab.com) to schedule your video call with one of our physiotherapists, and let us walk you through this easy, and reliable process.

COVID-19 is placing stress on Canada's public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province.

​Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

• Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room. 
• Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection.  For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.  

​In particular, the following means of electronic communication may be used (identify all that apply): email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), website/portal, other (specify).

Our Physiotherapists are using the free software doxy.me,  a free and simple way to speak with one of our physiotherapists. 
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No downloads are required, its free to use, and is compliant with HIPAA (patient confidentiality laws). 

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PHYSIOTHERAPIST VIEW:

PATIENT VIEW: 

The following insurance companies are covering Virtual Visits with a Physiotherapist: 

IF I HAVE AN UPCOMING PHYSIOTHERAPY APPOINTMENT, WHAT DO I NEED TO KNOW?

ISM Rehab is still seeing scheduled patients at our clinic, but not currently taking walk-ins.

​If you are interested in booking an appointment with one of our physiotherapists, please contact us by emailing admin@ismrehab.com. 

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​​For the health and safety of our staff and patients we are asking that if you have:

• Have any of the following symptoms: fever/feverish, new or existing cough, and difficulty breathing
• Recently traveled outside of Canada/Ontario within the last 14 days
• Have been in close contact with a confirmed or probable COVID-19 case
• Had close contact with a person with acute respiratory illness who has been outside of Canada in the last 14 days.

Please do not come into the office but instead reschedule your appointment by emailing admin@ismrehab.com

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WHERE CAN I LEARN MORE ABOUT CORONAVIRUS/COVID-19?

If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, contact Telehealth Ontario at 1-866-797-0000 or your primary care provider or your local public health unit.

Be sure to get your information from reliable sources. Watch these websites for frequent updates and answers to your questions.  ​Resources: 

• Public Health Ontario’s COVID-19 website
• Ministry of Health and Long-Term Care COVID-19 website
• COVID-19 Emergency Planning and Preparedness (MOH) 
• COVID-19 Guidance for Health Care Worker and Health Sector Employers (MOH): 
• World Health Organization COVID-19 website
• Public Health Ontario Hand Hygiene
• CMHA: COVID-19 and your Mental Health | Resources and Links